Job Advertisement: Customer Service Advisor

Job Title: Customer Service Advisor
Salary: £12.45 per hourHours: 35 hours per weekWorking Hours:

• Monday - Thursday: 9:00 am - 5:00 pm (45 mins lunch)
• Friday: 9:00 am - 4:00 pm (1-hour lunch)
• Flexible working arrangements: Start and finish times can be amended between 8:00 am and 10:00 am, and finish times between 4:00 pm and 6:00 pm.

Location: Hybrid working (Failsworth, Manchester)

• Office-based: Tuesday, Wednesday, Thursday
• Remote working: Monday & Friday

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Overview

We are seeking a dedicated and professional Customer Service Advisor to join the Operations department at a company based in Failsworth, the Manchester area. The company is behind some of the UK's most well-known consumer goods brands, serving a wide range of customers, including Amazon, major grocery chains high street retailers.

As a Customer Service Advisor, you will play a key role in ensuring our customers receive the highest level of service, from order placement to delivery. This is an exciting opportunity to join a dynamic team and contribute to the success of a company that values customer satisfaction and operational excellence.

This role is initially a temporary contract, which can lead to a permanent contract.

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Responsibilities

As a Customer Service Advisor, your key responsibilities will include:

• Acting as the primary operational contact for customers, ensuring excellent service delivery.
• Managing customer orders, ensuring they are received correctly and entered into SAP.
• Resolving order-related issues such as pricing, availability, and timing.
• Coordinating delivery slots with customers and managing logistics between the distribution centre, hauliers, and customers.
• Collaborating with the Planning, Sales, and Transport teams to ensure timely and complete order fulfilment.
• Addressing and resolving any delivery disruptions or issues.
• Maintaining and updating systems to reflect customer requirements and timelines.
• Building strong relationships with customers to understand their needs and exceed their expectations.

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Qualifications

To be successful in this role, you will need:

• Proven experience in a customer service or logistics coordination role.
• Strong organisational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Previous experience in using SAP or similar systems for order management is desirable.
• Ability to work collaboratively with cross-functional teams.
• A customer-focused mindset with a commitment to delivering exceptional service.
• Attention to detail and the ability to manage multiple tasks simultaneously.

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Day-to-Day

Your typical day as a Customer Service Advisor will involve:

• Receiving and processing customer orders accurately in SAP.
• Liaising with customers to confirm delivery slots and address any queries.
• Coordinating with internal teams to ensure product availability and timely delivery.
• Monitoring deliveries and resolving any issues that may arise.
• Updating systems and maintaining accurate records of customer interactions.
• Communicating with customers to provide updates and ensure satisfaction.

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Benefits

We value our employees and offer a range of benefits, including:

• Competitive salary of £12.45 per hour.
• Flexible working arrangements to support work-life balance.
• Hybrid working model, with the flexibility to work from home on Mondays and Fridays.
• Opportunities for professional development and career growth.
• A supportive and collaborative team environment.

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If you are passionate about delivering exceptional customer service and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join our team and be part of a company that values excellence, teamwork, and customer satisfaction.

Apply today!

INDMANCHESTER