Customer Service Representative

 

We are looking for a motivated and customer-focused Customer Service Representative to join one of our clients .The ideal candidate will be passionate about delivering exceptional customer experiences, be detail-oriented, and demonstrate a strong commitment to punctuality. While experience with SAP systems is a plus, it is not essential as training will be provided. As part of our company, we encourage diversity, equality, and inclusion to ensure a collaborative, respectful workplace where everyone feels valued.

Responsibilities

• Engage with customers via phone, email, or chat to address inquiries, concerns, or product/service issues.
• Ensure timely and accurate resolution of customer concerns while maintaining a professional and empathetic attitude.
• Accurately process orders, returns, and refunds in line with company policies.
• Maintain detailed and organized records of customer interactions and transactions.
• Collaborate with internal teams to address and resolve customer complaints or escalations.
• Utilize problem-solving skills to proactively identify and improve customer satisfaction.
• Commit to continuous learning about products and services to provide accurate and helpful information.
• Uphold company values around diversity, respect, and inclusivity in all customer interactions.

Qualifications

• Strong attention to detail with the ability to multitask and manage priorities effectively.
• Excellent communication and interpersonal skills to interact effectively with a diverse customer base.
• Proven ability to remain calm and solution-focused under pressure.
• Punctual and reliable with a strong sense of responsibility.
• Previous customer service experience is preferred but not required.
• Familiarity with SAP systems is a plus, but not essential-training will be provided.
• Basic proficiency in using computers and common software applications.
• A commitment to fostering an inclusive workplace and providing excellent service to all customers.

Day-to-day

• Start your shift by checking and responding to any outstanding customer messages or tickets.
• Handle inbound and outbound customer calls to address inquiries, troubleshoot issues, and process orders.
• Work closely with team members to discuss strategies and resolve ongoing concerns.
• Update systems with accurate details of customer interactions and generate reports as needed.
• Keep track of pending cases and follow up with customers and internal teams to ensure the best experience.

Join our team to make a positive difference in our customers' experience and be part of an organization that values individuality and promotes growth, collaboration, and respect. We look forward to meeting you!

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