Recruitment Operations Team Manager

Location Lichfield | £33,000 per annum | 4 Day working week

We are seeking a highly motivated and experienced Recruitment Operations Team Manager to join our dynamic team. This role is pivotal in managing and coordinating the day-to-day activities of our Candidate Generation and Fulfilment teams. If you have a passion for leadership, operational excellence, and delivering high-quality recruitment services, we encourage you to apply.

Details

Position: Recruitment Operations Team Manager
Reports to: Recruitment Operations Manager
Function: Day-to-Day Management of Candidate Generation and Fulfilment Teams

Benefits

• Competitive salary package
• 4 Day working week
• Opportunities for professional growth and development
• Collaborative and supportive work environment
• Comprehensive training and coaching programs
• Access to cutting-edge recruitment tools and systems

Job Role

As the Recruitment Operations Team Manager, you will be responsible for ensuring the smooth operation of our Candidate Generation and Fulfilment teams. Your key responsibilities will include:

• Managing daily operations to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Overseeing team workload, task allocation, and productivity to ensure priorities are met.
• Supporting team members with problem-solving, system queries, and complex tasks.
• Communicating effectively with client account teams regarding job requirements and candidate availability.
• Monitoring key delivery metrics such as fill rates, candidate availability, and compliance status, and escalating risks when necessary.
• Providing coaching, training, and feedback to team members to foster their professional development.
• Assisting with process improvements and sharing best practices across the team.
• Ensuring compliance standards are met for all candidate records, documentation, and placements.
• Handling escalations related to candidate queries, shift fulfilment issues, or compliance matters.

Requirements

To excel in this role, you should possess the following skills and attributes:

• Proven experience in a recruitment delivery or operations environment, preferably within high-volume sectors such as industrial or logistics.
• Strong organisational and time management skills.
• Demonstrated leadership abilities, including experience in coaching and mentoring team members.
• Excellent communication skills and the ability to engage effectively with stakeholders.
• A proactive, solutions-focused mindset with exceptional attention to detail.
• Proficiency in using recruitment CRM/ATS systems and a solid understanding of compliance processes.

How to Apply

If you are ready to take the next step in your career and contribute to the success of a high-performing recruitment team, we would love to hear from you. Apply today and join us in delivering exceptional recruitment services.

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